Terms and conditions


Address: Via Della Conciliazione 30 – 00193 Rome
Email: info@victoriatorlonia.com

Welcome to the website www.victoriatorlonia.it. Access to and use of this website and of the online shop section are activities regulated by these General Terms of Service.

Access to this website and its use, just like the purchasing of products on our website, presuppose that these General Terms of Service have been read, understood and accepted.


This website is managed and run by Victoria Torlonia SRL, company that owns the “Victoria Torlonia” brand, with registered office based in Italy; ADDRESS: Via della Conciliazione 30 -00193 Rome, taxpayer’s code/VAT number 15623301007

Should you need assistance, please visit the “Purchasing guide” section. You can find information about orders and shipping, refunds and returning products purchased online, website registration form, suggestions and other general information about the provided services. Remember you can always contact us via email, at the following address: info@victoriatorlonia.com. If you’re seeking legal information, visit the following sections of the website: General Terms of Sale, Right of Withdrawal and Privacy Policy. The Manager may modify or simply update, entirely or partially, these General Terms of Service. The modifications and updates of the General Terms of Service shall be notified to the users from the website Homepage as soon as they are adopted and shall be binding once published in this section of the website. We therefore ask you to visit this section regularly to check whether a more recent or updated version of the General Terms of Service has been published. Should you not agree, entirely or partially, with the General Terms of Service, we ask you not to use our website, since its use entails the acceptance of all our terms. Access to and use of the site, including the displaying of web pages, communication with the Manager, the possibility of downloading information concerning the products and the purchase of said products online from the website itself are all activities performed by our users exclusively for personal use and by no means related to any business, commercial and professional activity. Remember that you shall be the only one responsible for using the website and its contents. In fact, the Manager shall not be held liable for a use of the website and of its contents, by its users, that does not comply with the laws currently in force, without prejudice to the Manager’s liability for fraud and serious negligence. In particular, you shall be the only party responsible for the communication of information and data that is incorrect, false or associated with third parties (without the latter’s consent) and for an incorrect use of said data and information. Finally, since all materials shall be downloaded or otherwise obtained through the use of a service chosen by the user, at their own risk, liability for possible damages to computer systems or loss of data resulting from download operations shall lie with the user and may not be ascribed to the Manager. The Manager rejects all responsibilities for possible damages resulting from the inaccessibility to the services presented on the website or for possible damages caused by viruses, damaged files, errors, omissions, service disruption, content deletion, problems related to the network, providers or telephone and/or telematic links, unauthorised accesses, data modification, malfunctioning or failures of the user’s electronic devices. The user shall be responsible for keeping their personal data and for the correct use of it, including the information that gives access to confidential service, and for any detrimental consequence or damage that may be suffered by the Manager or third parties as a result from the incorrect use, loss or theft of such information.



Please read carefully our Privacy Policy, which applies also when the user accesses the online shop section and uses the pertinent services, without purchasing any product. The Privacy Policy shall help you better understand how the website gathers and uses your personal data and for what purposes.



The contents of the website, such as – for example – pieces of work, pictures, photographs, texts, music, sounds, videos, documents, drawings, illustrations and figures, logos and any other material, in any format, published, including menus, web pages, graphics, colours, sketches, instruments, fonts and design of the website, diagrams, layout, methods, processes, functions and software that part of the website are protected by copyright and by all other intellectual property rights of the Manger and of other right-holders. The reproduction, entire or partial, in any form, of the website and of its contents, without the explicit written consent of the Manager, is forbidden. The Manager holds the exclusive right to authorise or forbid the direct or indirect, temporary or permanent reproduction, in any form, entire or partial, of the website and its contents. With reference to website use, you are only authorised to view the website and its contents. You are also authorised to perform temporary reproduction actions, with no economic relevance, which are deemed provisional or accessory, integrating and essential part of the displaying of the website and of its contents and all other website browsing activities conducted for a legitimate use of the website and of its contents. You are not authorised to reproduce the website and its contents on any device, either entirely or partially. Any reproduction must be authorised, every single time, by the Manager or, if necessary, by the authors of the individual pieces of work featured on the website.

Such reproduction actions must always be carried out for legal purposes and abiding by copyright laws and respecting all other intellectual property rights of the Manager and of the authors of the individual pieces of work featured on the website. The authors of the individual pieces of work published on the website have the right, at any moment, to claim ownership of their works and to challenge any deformation, mutilation or any other modification of the pieces of work themselves, including any detrimental action damaging the work, which may harm their reputation and honour. The user undertakes to respect the copyright of the artists that have chosen to publish their works on the website or that have collaborated with the website in creating new expressive and artistic forms to be published, not exclusively on the website, or that may form an integrating part of it. Furthermore, by no means are you authorised to use the contents of the website and the individual pieces of work protected by copyright and all other intellectual property rights. For example, you may not alter or, in any way modify the contents and the protected pieces of work without the Manager’s consent and, if necessary, of the authors of the individual pieces of work published on this website.



All the other distinctive signs that clearly identify the products sold on the Victoriatorlonia.it e-shop and present on the website are registered trademarks of the pertinent holders and are used on the website for the sole purpose of identifying, describing and advertising the products sold on the online shop. The Manager and all other registered brand owners may decide to exclusively use the brand names they own. Any illegal and unauthorised use of said brands shall lead to serious legal consequences. By no means may such brands or any other distinctive sign present on the e-shop be used to unduly profit from said brands or in a way that is detrimental to said brands and their owners.



The e-shop www.victoriatorlonia.it contains hypertext links to other websites that have no connections with the website. The Manager neither checks, nor monitors said websites and their contents. The Manager shall not be held liable for the contents of these websites and the rules they adopted, including with reference to your privacy and the processing of your personal data during your browsing. We ask you to pay attention should you reach these websites via the links present on the e-shop and to carefully read their terms of user and privacy policy. We remind you that these General Terms of Service and the website’s Privacy Policy do not apply for websites run by subjects other than the Manager. The victoriatorlonia.it e-shop offers links to other website only to help its users search and browse and to facilitate a hypertext link to other websites on the Internet. The enabling of the link entails no recommendation or signalling by the Manager as to the access to and browsing of these websites, nor does it provide any guarantee as to the contents, services or goods these websites provide and sell to Internet users.



Anyone interested in enabling a link to the Homepage and to other pages of the website that are publicly accessible may contact the Manager at the following email address: victoriatorloniaofficial@gmail.com.

This is necessary to request the authorisation of a hypertext link to the website. The Manager shall authorise the requesting party to enable the link, free-of-charge and not on an exclusive basis. The Manager shall have the right to challenge the enabling of direct links to its website if the requesting party that intends to enable the link has previously conducted unfair business practices or non-compliant with the sector’s practice, or held a conduct of unfair competition against the Manager or if the Manager fears that said conduct may be adopted in the future or if the requesting party has previously taken, or there is fear that it might take in the future, actions aimed at discrediting the Manager, its website or its services. The enabling of deep hypertext links or deep frames is forbidden, just as the unauthorised use of meta-tags, without the Manager’s consent.



The manager has taken the due measures to prevent the disclosure, on the website, of contents that describe or represent scenes or situations of any form or expression of physical or psychological violence, or events that, according to the website users’ sensitivity, may be detrimental to civic convictions, human rights or dignity. The Manager does not guarantee that the website contents are appropriate or legal in countries other than Italy. However, should such contents be deemed illegal or inappropriate in some countries, we ask you not to visit our website; should you decide to visit it nevertheless, we hereby inform you that the use you shall be exclusively liable for the use you shall make of the services offered by victoriatorlonia.it. The Manager has also taken all due precautionary measures in order to assure it users as to the fact that the contents of the website are accurate and do not include incorrect information or information that is not up to date with reference to its disclosure date on the website and, insofar as possible, subsequently too. Nevertheless, the Manager shall not be held liable before the users for any inaccuracy or incompleteness of the published contents, without prejudice to its liability for fraud or serious negligence and unless otherwise provided for by the law. Furthermore, the Manager cannot guarantee its users that the website shall operate with continuity, with no disruptions and with no errors and malfunctioning due to Internet connection issues. Should you have any problem using our website, please contact the Customer Care Service or send an email to the following address: info@victoriatorlonia.com. An assistant will be available to help you restore access to the website, should it be possible. We also ask you to contact your Internet service provider or to check that all Internet connection devices, including your Internet browser, are properly enabled. While the Manager shall do all it can to guarantee continuous access to its website, the dynamic nature of the Internet and of its contents may not allow the website to operate with no suspensions, interruptions or discontinuity due to the need to update the website itself. The Manager has taken adequate technical and organisational measures to protect the security of its online services, the integrity of traffic and electronic communication data, with reference to the type of disallowed use or notion, to prevent the risk of dispersion, destruction or loss of data and of confidential and non-confidential information concerning its users, or of unauthorised access or access that does not comply with the laws, data and information themselves.



The Manager has adopted its own business policy, which consists in selling products – via its own services and its own website – exclusively to the end user, meaning a natural person or legal entity that uses the victoriatorlonia.it online shop for purposes other than resale. If you are not an end user, we ask you not to use our services for purchasing our products online on our e-shop. On the contrary, the Manager may decide to ignore purchase orders proceeding from parties other than end users, as well as any purchase order that does not comply with the General Terms of Sale and with these General Terms of Service.



These General Terms of Service are governed by the Italian law. The judicial authority identified pursuant to article 63 of Legislative Decree no. 206 of 6 September 2005 shall hold jurisdiction for any litigation arising from these General Terms of Service between the Manager and any of its end users.


These General Terms of Service are governed by the Italian law. The judicial authority identified pursuant to article 63 of Legislative Decree no. 206 of 6 September 2005 shall hold jurisdiction for any litigation arising from these General Terms of Service between the Manager and any of its end users.